Frequently Asked Questions

Why using ticketing system, not email?

There are some questions why we use ticketing system in handling issues/bugs and the answer are:
  1. Providing unique problem solving
  2. Ensure the issue is focused on and not mixed with other conversations so it's easier to track
  3. With tracking system, it's easier whether someone is working on it or not
  4. Provide prioritised workflow to see which one has a higher importance to be solved
  5. Transparency, issues can be discussed in depth in one ticket.
  6. Ensure the continuity of the issue tracking with issue statuses

Help Topics:

Last Updated 2 years ago